Terms of Service

Elia Research ("Elia Research," "we," "us," or "our") builds and operates websites, AI-powered products, APIs, and related online services (collectively, the "Services"). These Terms of Service ("Terms") govern your access to and use of the Services.

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

Table of contents

1. Eligibility and Account Registration
2. Description of the Services
3. Acceptable Use
4. User Content and Intellectual Property
5. Privacy
6. Payments, Subscriptions, and Digital Access
7. Third-Party Services and Links
8. AI and Automated Outputs
9. Disclaimers
10. Limitation of Liability
11. Indemnification
12. Termination
13. Modifications to These Terms
14. Governing Law and Dispute Resolution
15. Export and Compliance
16. Miscellaneous
17. Contact Information

1. Eligibility and Account Registration

• You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. By creating an account, you represent that you meet these requirements.
• You agree to provide accurate, current, and complete registration information and keep it up to date.
• You are responsible for access to the email account, Google account, device, or other authentication method connected to your account and for activity that occurs through your account.
• You must notify us promptly at contact@eliaresearch.com if you suspect unauthorized access or another security breach.
• One account may be used across multiple Elia Research products. Product access, purchases, or subscriptions may differ by product.

2. Description of the Services

• Elia Research provides digital tools and products intended to help people and organizations perform work, research, analysis, content, automation, and other tasks.
• Features may use artificial intelligence, machine learning, third-party data, integrations, or automated processing.
• Products may be introduced, changed, tested, suspended, or discontinued over time. Some products may have supplemental terms, usage rules, or notices presented within that product. If supplemental terms conflict with these Terms for that product, the supplemental terms control to the extent of the conflict.
• The Services provide tools and information, not professional legal, medical, financial, tax, employment, or other regulated advice unless a product expressly states otherwise in writing.

3. Acceptable Use

You agree to use the Services lawfully and responsibly. You must not:

• Violate any applicable law, regulation, contractual duty, intellectual-property right, privacy right, or other person's rights.
• Submit information or content you do not have the right to use, process, or disclose.
• Use the Services to harm, threaten, harass, defraud, discriminate against, exploit, or deceive another person.
• Generate or distribute unlawful content, malware, spam, phishing material, abusive surveillance, or instructions intended to facilitate wrongdoing.
• Attempt to gain unauthorized access to accounts, systems, models, data, source code, or non-public areas of the Services.
• Interfere with or disrupt the Services, evade rate limits or security controls, probe for vulnerabilities without authorization, or deploy malicious automated scripts.
• Reverse engineer, scrape, copy, resell, or systematically extract the Services or their outputs except where expressly permitted by law or a written agreement.
• Misrepresent automated output as verified fact or human work where that representation could mislead or cause harm.

We may investigate suspected misuse and remove content, restrict functionality, suspend access, or cooperate with lawful authorities when reasonably necessary.

4. User Content and Intellectual Property

4.1 Your Content

You may submit prompts, instructions, files, text, feedback, and other material ("User Content"). As between you and Elia Research, you retain your ownership rights in User Content.

You grant Elia Research a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, modify, and display User Content only as reasonably necessary to provide, secure, maintain, support, and improve the Services; comply with law; and enforce these Terms. This license ends when the information is deleted from active systems, except where continued retention is permitted by our Privacy Policy or applicable law.

You represent that you have all rights and permissions needed to submit User Content and that our processing of it as described in these Terms will not violate law or another person's rights.

4.2 Elia Research Materials

The Services, including software, designs, interfaces, text, graphics, branding, workflows, and other materials provided by Elia Research, are owned by Elia Research or its licensors and protected by intellectual-property laws. Except for the limited right to use the Services under these Terms, no rights are transferred to you.

4.3 Feedback

If you provide ideas, suggestions, or feedback about the Services, you grant us permission to use them without restriction or compensation, provided we do not publicly identify you as the source without permission.

5. Privacy

Our Privacy Policy describes how we collect, use, disclose, retain, and protect personal information. By using the Services, you acknowledge those practices.

You are responsible for ensuring that your use of the Services and any personal information you submit complies with applicable privacy, confidentiality, employment, and data-protection requirements.

6. Payments, Subscriptions, and Digital Access

6.1 Digital Products

When you purchase a product, subscription, credit, or other paid feature, you are purchasing access to a digital service. The product description, price, billing period, usage limits, and included features presented at checkout form part of these Terms.

Digital access may begin immediately after purchase. Purchases do not include consulting, implementation, guaranteed business results, physical goods, or rights not expressly listed in the product description.

6.2 Billing and Payment Providers

Payments may be processed by an external payment provider or merchant of record. That provider may handle card details, payment collection, invoicing, tax calculation, renewals, and refunds under its own terms and privacy policy. Elia Research does not directly store complete payment-card details.

You authorize the applicable charges and agree to provide accurate billing information. Recurring subscriptions renew at the disclosed interval until cancelled.

6.3 Cancellations and Refunds

You may cancel a recurring subscription through the method provided by the applicable product or payment provider. Cancellation prevents future renewal but does not ordinarily reverse charges already incurred.

Because digital access may be delivered immediately, payments are final except where a product's refund policy, the payment provider's policy, or applicable law requires otherwise. Nothing in these Terms limits mandatory consumer rights.

6.4 Product Changes and Availability

We may add, remove, or modify product features, limits, plans, or prices. We will provide reasonable notice when a change materially affects an active paid subscription. We do not guarantee that a particular feature, integration, model, or third-party data source will remain available indefinitely.

7. Third-Party Services and Links

The Services may integrate with or link to third-party websites, applications, models, data sources, or services. Elia Research does not control those third parties and is not responsible for their independent content, availability, security, or practices.

Your use of a third-party service may be governed by separate terms and policies. You are responsible for reviewing and complying with them. We may change or discontinue an integration if a third party changes its service or if continued support is impractical or unsafe.

Some Services surface information or recommendations about third-party events, venues, organizations, or people. Elia Research provides that information through self-serve software only. We do not organize or operate those events, arrange introductions or meetings, employ or represent the people surfaced, or supervise offline interactions. Listings and AI-generated recommendations may be incomplete, outdated, or wrong. You are responsible for verifying important details, deciding whether to participate, and evaluating the identity, suitability, safety, and conduct of third parties. Elia Research is not responsible for third-party conduct or for outcomes arising from an event, meeting, introduction, venue, or other offline interaction.

8. AI and Automated Outputs

• Outputs may be generated or assisted by automated systems and can be incomplete, outdated, inaccurate, offensive, or unsuitable for your purpose.
• Similar or identical outputs may be generated for different users. We do not promise that an output is unique or eligible for intellectual-property protection.
• You must review outputs before relying on, publishing, sending, or acting on them. You are responsible for decisions and actions based on the Services.
• Do not rely on outputs as a substitute for qualified professional judgment in legal, medical, financial, safety-critical, employment, or other high-impact matters.
• Where a product uses third-party information or public sources, citations and extracted facts may contain errors. You are responsible for verifying important claims with authoritative sources.
• We do not guarantee that outputs will be free from third-party rights or suitable for commercial use. You are responsible for evaluating and clearing your intended use.

9. Disclaimers

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, satisfactory quality, quiet enjoyment, title, accuracy, and non-infringement.

Elia Research does not warrant that the Services will be uninterrupted, error-free, secure, or free from harmful components; that data or content will be preserved without loss; that outputs will be accurate or achieve a particular result; or that defects will be corrected within a particular period.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

10. Limitation of Liability

To the fullest extent permitted by law, Elia Research and its operators, affiliates, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunity, goodwill, data, use, or other intangible losses arising from or related to:

• Your access to, use of, or inability to use the Services.
• Your reliance on any output, recommendation, analysis, or third-party information.
• Unauthorized access to or alteration of your account, content, or transmissions.
• The conduct, content, availability, or practices of another user or third party.
• A change, suspension, or discontinuation of a product, feature, model, or integration.

To the fullest extent permitted by law, Elia Research's total aggregate liability for all claims relating to the Services will not exceed the greater of (a) the amount you paid to Elia Research for the affected Service during the 12 months before the event giving rise to the claim or (b) USD $100.

These limitations apply regardless of legal theory and even if a remedy fails of its essential purpose. They do not apply to liability that cannot be limited under applicable law.

11. Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Elia Research and its operators, affiliates, officers, employees, contractors, and agents from claims, liabilities, damages, losses, and reasonable legal expenses arising from or connected with:

• Your use or misuse of the Services.
• Your User Content or use of an output.
• Your violation of these Terms or applicable law.
• Your infringement or violation of another person's rights.

This section does not require a consumer to indemnify Elia Research where such an obligation is prohibited by applicable law.

12. Termination

You may stop using the Services at any time and may request account deletion as described in the Privacy Policy. Cancelling an account does not automatically entitle you to a refund.

We may suspend or terminate access, remove content, or restrict functionality if we reasonably believe you violated these Terms, created security or legal risk, failed to pay applicable fees, or used the Services in a manner likely to harm Elia Research, another user, or a third party. Where reasonable, we will provide notice and an opportunity to address the issue.

Upon termination, your right to use the Services ends. Provisions that by their nature should survive will remain effective, including provisions concerning intellectual property, payments owed, disclaimers, liability, indemnification, dispute resolution, and miscellaneous terms.

13. Modifications to These Terms

We may update these Terms to reflect changes in the Services, providers, laws, or business practices. If a change is material, we will provide notice through the Services, by email, or by another reasonable method.

Updated Terms apply from the stated effective date. Your continued use after that date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services and cancel any affected subscription.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles.

Subject to any mandatory rights or jurisdiction available to you under applicable consumer law, disputes arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Before starting formal proceedings, you agree to contact us and attempt to resolve the dispute informally. If it is not resolved within 30 days after written notice, either party may pursue available legal remedies.

15. Export and Compliance

You may not use, export, re-export, provide, or make available the Services in violation of sanctions, export-control laws, or other applicable trade restrictions. You agree to comply with laws applicable to your access, location, content, and intended use.

16. Miscellaneous

• These Terms, the Privacy Policy, any product-specific terms, and the information presented at purchase constitute the agreement between you and Elia Research concerning the Services and supersede prior understandings about the same subject.
• If a provision is found invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue in effect.
• A failure to enforce a provision is not a waiver of the right to enforce it later.
• You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a reorganization, financing, merger, acquisition, or transfer of the relevant business or assets.
• Headings are for convenience and do not affect interpretation.
• The word "including" means "including without limitation."

17. Contact Information

For questions or notices concerning these Terms, contact contact@eliaresearch.com.